Thank you for visiting our online shop. Protection of your privacy is very important to us. Below you will find extensive information about how we handle your data.
You may visit our website without revealing any personal information. With every visit on the website, the web server stores automatically only a so-called server log file which contains e.g. the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request.
These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. This serves according to art. 6 (1) 1 lit f GDPR the protection of our legitimate interests in the proper presentation of our offer that are overriding in the process of balancing of interests. All access data are deleted no later than seven days after the end of your visit on our website.
We collect personal data that you voluntarily submit to us when you place an order, contact us (e.g. via contact form or by email) or open a customer account with us. Mandatory fields are marked as such because we absolutely need those data to perform the contract or process your contact request or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message to the contact option specified below or use the relevant function available in the customer account.
We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the ordering process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the ordering process, you must register with your payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.
Disclosure of data to a shipping provider
If, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address and phone number to the selected shipping provider based on that consent according to art. 6 (1) 1 lit. a GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details.
You may revoke your consent at any time by sending a message to the contact option described below or by directly notifying the shipping provider at the contact address specified below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
Schenker Deutschland AG
E-mail advertising if you subscribe to the newsletter
If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent according to art. 6 (1) 1 lit a GDPR, using the data required or disclosed by you separately for this purpose.
You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.
The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your email address.
This service provider is based in an EU or EEA member state.
Postal advertising and your right to opt out
Unless you have not opted-out or you are a consumer who consumer has his habitual residence in Spain, we reserve the right to use your first and last name and your postal address for our advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to art. 6 (1) 1 lit. f GDPR that are overriding in the process of balancing of interests.
Identity and credit assessment in the case of selecting Klarna's payment services
Klarna uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship.
You may revoke your consent at any time by sending a message using the contact data below. The consequence may be that we will no longer be able to offer you certain payment options. You may revoke your consent to such use of your personal data also by notifying Klarna thereof at any time.
Identity and credit assessment in the case of selecting the payment methods offered by Billpay
If you select the payment options offered by our partner, Billpay GmbH, you will be asked during the ordering process to provide your consent to the transfer to Billpay of the data required for the processing of the payment and for identity and credit assessment according to art. 6 (1) 1 lit a GDPR. If you give your consent, your data (first and last name, street, house number, postal code, city, date of birth, phone number and, in the case of a purchase by direct debit, the indicated account number), and the data related to your order will be transferred to Billpay.
For identity and credit assessment purposes, Billpay or partner companies engaged by Billpay transfer data to credit reference agencies from which they obtain information including, as the case may be, information on the customer's creditworthiness, developed based on mathematical-statistical methods and calculated using, among other things, the customer address data. For details regarding the above-mentioned procedure and the credit reference agencies please see the privacy policies of Billpay GmbH. Billpay GmbH uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship.
Furthermore, whenever required, Billpay employs third-party support tools to identify and prevent fraud. The data obtained using those support tools are saved at a third-party location in an encrypted form so that they can be read only by Billpay. Those data are used only if you select the payment method offered by our cooperation partner Billpay. Otherwise, the data are deleted automatically after 30 minutes.
You may revoke your consent by notifying Billpay thereof at any time. However, Billpay may be further authorised to process, use and transfer your personal data if this is necessary or legally required for the purpose of payment processing according to the contract or if this follows from a court or administrative order.
If you select the "buy in instalments" option and grant the consent required for this purpose according to art. 6 (1) 1 lit a GDPR, your personal data (first and last name, address, email, telephone number, date of birth, IP address, sex) and the necessary transaction data (purchased item, invoice amount, due dates, total amount, invoice number, taxes, currency, order date and time) will be transferred to our partner Klarna, Theresienhöhe 12, 80339 München for the purpose of effecting the payment under the aforesaid method.
Our partner Klarna uses the information it obtains about the statistical probability of default for making a well-balanced decision about the establishment, performance or termination of the contractual relationship. You can contact our partner Klarna to present your standpoint and contest the decision.
The consent to the disclosure of data granted during the ordering process may be revoked with effect for the future by notifying us at any time, also without specifying the reasons for the revocation.
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Please note that disabling cookies may limit your access to some features of our website.
Using of Google (Universal) Analytics for web analytics
For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests. Google (Universal) Analytics uses methods, like e.g. cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website are as a rule transmitted to and stored on a Google server in the United States. At the same time, as IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address will be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.
Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: http://tools.google.com/dlpage/gaoptout?hl=de
Alternatively to the browser plugin, you may click this link, to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.
Google AdWords remarketing
We use Google AdWords to advertise our website in Google search results and on third-party websites. For this purpose, when you visit our website, the so-called remarketing cookie of Google is set on your browser, which allows the automatic displaying of interest-based advertising using a pseudonymous cookie ID and information about your website visits. This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.
Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences.
Google AdWords remarketing is offered by Google LLC (www.google.com). Google LLC is headquartered in the USA und and is certified to the EU-US-Privacy Shield. You will see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.
You can disable the remarketing cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and accordingly adapt the settings of your browser.
Using of social plugins of Facebook, Twitter, Instagram, Pinterest and Tumblr using the Shariff solution.
Our website uses social network buttons.
This serves the protection of our legitimate interests in the optimal marketing of our website according to art. 6 (1) 1 lit f GDPR that are overriding in the process of balancing of interests.
To increase the level of protection of your data during your visit to our website, those buttons are not wholly embedded in the website as plugins, but are integrated on the website using HTML links. This ensures that when you call a page of our website, which contains such buttons, no link to the servers of a social network provider is established yet.
If you click on a social network button, a new window will open in your browser which will call the page of the relevant service provider where you can use e.g. the 'Like' or 'Share' button (where applicable, after entering your login data).
To find out more about the purpose and scope of collection, further processing and use of the data by the providers on their websites, and to learn about the available contact options and your rights in this respect and how you can customise your browser to better protect your privacy, please see the data privacy policies of the providers.
Rating reminder by Trusted Shops
If, when or after placing your order, you have given us your express consent to doing so according to art. 6 (1) 1 lit a GDPR, we will disclose your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder.
You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops.
You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.
You may also submit a complaint to the responsible data protection supervisory authority.