Check your Orders and create your Return Label within the EU
You can of course return and exchange your order of charge any time within 30 days. The 30 days period starts when accepting the package. By sending the package back to us you are automatically using your revocation right.
The return of parcels by mail within Germany is possible and of course free of charge from an order value of 80,- €.
For the return of parcels by mail within the EU we charge a flat rate of 11,90 €. The costs will be offset against the refund.
For the return of forwarded prroducts we charge a flat rate of 79,- € within Germany and 199,- € within the EU. Of course, we will coordinate the pickup for you. The costs will be charged with the refund.
Outside the European Union, you can return the products at a charge and you will be refunded the value of the products you paid for.
In any case we would kindly like to ask you to send us an email when you are returning the package to email@example.com. This gives us some time to prepare your exchange, refund or claiming an exchange from the manufacturer.
Your payment will be fully refunded within 14 days via your chosen payment method.