General Terms and Conditions
1. Area of application
These General Terms and Conditions apply to all Dopo Domani Digital GmbH. contracts with consumers (Section 13 of the German Civil Code, BGB) that take place via our online shop. Consumers are any natural persons who conclude a legal transaction for a purpose that can neither be attributed to their own commercial nor their independent business activity.
2. Contracting partner, customer service
The purchase agreement is entered into with Dopo Domani Digital GmbH. You can find further information about us in the imprint. You can contact our customer service for queries and complaints Mon.-Fri., 10.00 a.m.-6.00 p.m. on the telephone number +49 30 439 705 700
3. Code of practice
We follow the following code of practice: Trusted Shops Quality Criteria
4. Conclusion of contract
The purchase agreement is entered into with Dopo Domani Digital GmbH. By placing products in the online shop, we are providing a binding offer on the conclusion of a contract for each item. The contract is concluded when you accept the offer by clicking the order button for the goods in the shopping basket. You will receive a confirmation email as soon as the order has been sent. A binding contract can be entered into before this, as detailed below:
If you have chosen credit card payment, the contract will be entered into at the time of the credit card charge.
If you have chosen PayPal payment, the contract will be entered into at the time of you confirming the payment instruction to PayPal.
If you have chosen Sofortüberweisung direct transfer as the payment method, the contract will be entered into at the time of you confirming the payment instruction to Klarna Bank AB (publ)..
5. Delivery costs
Delivery costs are payable in addition to the stated product prices. You can find further information on the delivery costs next to the item.
The following payment methods are available to you in our shop:
If you select “Payment before delivery”, we will provide you with our bank details in the order confirmation and will deliver the goods after payment.
Payment on delivery
An extra 6,50 € will be charged for selecting the “Payment on delivery” payment method.
Your credit card will be charged when the order is made.
You pay the invoice amount via the online provider PayPal. You must first be registered or register with them, then enter your login details and confirm the payment instruction to us (except possibly with guest access). You can find further information when going through the ordering process.
Sofortüberweisung direct transfer
We also offer Sofortüberweisung direct transfer. We receive the credit transfer immediately. This accelerates the entire ordering process. For this, you will just require your account number, bank sort code, PIN and TAN. Sofortüberweisung direct transfer automatically transfers the amount into an online bank account in real time via a secured Klarna Bank AB (publ). payment form that is not accessible to merchants. The invoice amount is thus transferred to the merchant’s bank account instantly and directly. When you select Sofortüberweisung direct transfer, a pre-populated form opens at the end of the ordering process, which contains our bank details. The transfer amount and the reason for payment are also shown in the form. You then have to select the country in which you have an online bank account and also enter the bank sort code. Then enter the same data as you did when registering for online banking (account number and PIN). You then confirm your order by entering the TAN. You will immediately receive confirmation of the transaction. Any internet user can use Sofortüberweisung direct transfer as a payment method if they have an approved online banking account with PIN/TAN access. Please note that Sofortüberweisung direct transfer is still not available with some banks. You can find more information on whether your bank supports this service at: https://www.klarna.com/sofort/
Klarna (Purchase on account)
When purchasing on account, the invoice amount is due on the calendar day indicated on the invoice (14 calendar days or 2 months after the invoice date) and payable to our external partner Klarna Bank AB (publ). The payment method purchase on account is not available for all items and requires a successful credit check by Klarna. If customers are eligible to purchase on account after the credit check, the payment will be processed with Klarna Bank AB (publ). which handles our payment transactions. In this case, the customer can only pay Klarna Bank AB (publ). with debt-discharging effect. When purchasing on account with Klarna, we also remain responsible for general customer inquiries (e.g. regarding goods, delivery items, shipping), returns, complaints, revocations and deliveries and credit notes.
Klarna (Installment purchase)
With the installment purchase the invoice amount is due in installments of 6, 12 or flexible installments for payment to our external partner Klarna Bank AB (publ). The payment method installment purchase does not exist for all offers and requires, among other things, a successful credit check by Klarna Bank AB (publ). If the customer is allowed for certain offers after checking the creditworthiness of Rtenkauf, the processing of payment in cooperation with Klarna Bank AB (publ). to which we assign our payment claim. In this case, the customer can only pay to Klarna Bank AB (publ). with debt-discharging effect. We remain responsible for general customer inquiries (e.g. about the goods, delivery time, shipment), returns, complaints, revocation declarations and deliveries or credit notes, even in the case of installment purchase via Klarna.
8. Customer rights in the case of damages or guarantee
If items are damaged, the seller may at their own discretion send replacement items or remedy the defect. Multiple replacement deliveries are permitted. If replacement deliveries are not adequate after two re-deliveries, the customer may reasonably reduce the purchase price or withdraw from the contract. However, if there is a minor breach of the contract, especially in relation to small damages, the customer has no right of withdrawal.
Guarantee claims should be sent to:
Dopo Domani Digital GmbH
Owner: Arno Schneider
Lietzenburger Str. 99
Phone: +49 30 439 705 700
Insignificant differences in colour, measurements and/or other aspects relating to quality and performance do not create a basis for a claim for the customer.
You will be asked to show the damages immediately after discovery. If the customer is an entrepreneur, they will lose their guarantee claims if they do not inspect the goods and show the damages immediately.
There is no liability for normal wear and tear.
The limitation period for the claim is two years after delivery of the item purchased.
The customer does not receive any guarantees from the seller in the legal sense. Manufacturer guarantees remain unaffected.
9. Retention of title
The goods remain our property until payment is received in full.
10. Damages in transit
If goods are delivered with obvious signs of damages in transit, please make a complaint to the delivery agent about such damages as soon as possible and contact us immediately. If you fail to make a complaint or contact us, this has no effect on your legal rights and their enforcement, and in particular your right of guarantee. However, they help us to make our own claims against the carrier, and help us claim transportation insurance.
11. Notice of cancellation
Consumers have the following right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within thirty days without having to state any reason. The withdrawal period is 30 days from the day on which you or a third party specified by you, but who is not the carrier, last had or has the goods in possession.
To exercise your right of withdrawal, you must inform us by setting out a clear statement (e.g. by post, fax or email) of your decision to withdraw from this contract. You can use the attached template cancellation form but this is not obligatory.
The cancellation must be sent to:
Dopo Domani Digital GmbH
Owner: Arno Schneider
Lietzenburger Str. 99
Phone: +49 30 439 705 700
To protect the withdrawal period, it is sufficient for you to send notification of you exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If this contract is cancelled, we will refund all payments that we have received from you without delay and at the latest fourteen days after the date of having received notification of your withdrawal from this contract. This includes all delivery costs (with the exception of additional costs arising from the fact that you have chosen a different method of delivery to the cheapest standard delivery offered by us). For this refund, we will use the same payment method that you originally used for the transaction, unless an alternative is specifically agreed with you. You will not incur any charges for this refund.
We will collect the goods. We will bear the costs of returning the goods.
You must only pay for a decrease in the value of goods if the loss in value is due to handling by you that is not deemed necessary to ascertain the nature, characteristics and functionality of the goods.
There is no right of withdrawal for the following contracts:
Contracts for the delivery of goods that are not pre-assembled and for whose manufacture an individual choice or decision is required to be made by the seller or which is clearly tailored to the personal requests of the user.
TEMPLATE CANCELLATION FORM
12. Cost allocation agreement for exercising the right of withdrawal
Dopo Domani Digital GmbH will bear the costs of returning the goods.
13. Contract text storage
We save the contract text and send you the order details and our General Terms and Conditions by email. The General Terms and Conditions can be seen here on this page and can be downloaded at any time. You can see your past orders using our customer login.
14. Contract languages
The contract is available in German and English.
15. Place of jurisdiction
The law of the Federal Republic of Germany shall apply to these General Terms and Conditions and for all legal relationships between seller and customer. The provisions of the UN Convention on Contracts for the International Sale of Goods shall not apply. If the customer is a merchant, legal entity under public law or a special fund under public law, Berlin shall be the sole place of jurisdiction for any disputes directly or indirectly arising from the contractual relationship.
Should a clause in these General Terms and Conditions or a clause as part of other agreements be or become ineffective, then the effectiveness of the remaining clauses or agreements shall not be affected.